Guidelines

Australia (AU)

Locale Summary
Locale name	Australia
ISO code The International Organization for Standardization two character representation for the given locale.	AU
Region	Oceania

Numbers Summary
Mobile Prefixes	+614
Toll-Free Prefixes	+611300, +611800

Australia: Local Numbers*

Requirements for Individuals**

Information required	Verification
Name	Must be the official name as seen in your document
Address	Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that:

Calls to the number will be charged as if you were located within the relevant charging district of the allocated number.
You may not be able to port the number to another service provider.

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

Requirements for Businesses

Information required	Verification
Business Name	Must be the official business name as seen in your country registration
Business Address	Must be within Australia; a PO Box is not acceptable where a local address is required.

*In the event that the numbers provisioned to you are from a different charging district from the location where you are making the use of the number you need to be aware that:

Calls to the number will be charged as if you were located within the relevant charging district of the allocated number.
You may not be able to port the number to another service provider.

Australia: Mobile Numbers

Requirements for Individuals**

Information required	Documentation required	Acceptable Documentation One of the following
Name	Proof of Identity	Government-issued ID Passport
Address May be anywhere in the world	Proof of Address	Government-issued ID showing address Utility bill Tax notice Rent receipt Title deed

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	Proof of Identity	Commercial registry or equivalent
Business Address May be anywhere in the world	Proof of Address	Commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID Number	Proof of Business ID	Commercial registry or equivalent

Australia: Toll-Free Numbers

Requirements for Individuals**

Information required	Documentation required	Acceptable Documentation One of the following
Name	No documentation required
Address May be anywhere in the world	No documentation required

**The Twilio services are intended for business use or use in connection with an individual's trade, craft, or profession only.

Requirements for Businesses

Information required	Documentation required	Acceptable Documentation One of the following
Business Name	No documentation required
Business Address May be anywhere in the world	No documentation required

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.