Product changelog and announcements

The Snapchat Conversions API destination, built on Destination Actions, is now in Public Beta.

With this destination, customers can pass web, app, and offline events from Segment directly to Snap. Events are sent server-side and can be used to measure campaign performance and incrementality.

For more information, see Segment's Snapchat Conversions API documentation.

The Twilio Programmable Voice <Say> TwiML Text-to-Speech verb now supports additional Amazon Polly Neural Voices for the following languages: Portuguese (Portugal) (pt-PT), Portuguese (Brazil) (pt-BR), German (Austria) (de-AT), Spanish (Mexico) (es-MX), and Catalan (Spain) (ca-ES).

You can try the new enhanced voices in your voice applications by selecting them in the Text-to-Speech section of the Twilio Console, by setting them in your TwiML <Say> attributes, or by configuring the Say/Play Widget in Studio. For more information on the voices and on pricing, please visit Twilio Text-to-Speech docs.

The Call Annotation API allows customers to programmatically provide subjective experience details including call quality issues, spam labeling, and customer-internal tags and metadata. Customers can use the Call Annotation API to update the call summary records during or after a call. Annotations can be updated as long as the Call Summary record is addressable via the API i.e. 30 days.

Currently the Call Annotation API is only available for the United States (US1) Region. For more information on Twilio Regions see here.

For more information on Call Annotation API see here

We changed the TaskRouter out-of-box Task Channel’s friendly name from “Programmable Chat” to “Chat”. The unique name “chat” did not change. This is mostly just for information and should not have a significant impact on how you use TaskRouter or Flex.

Twilio SendGrid started limiting category statistics for all customers on May 16, 2022. Beginning June 22, 2022, Twilio SendGrid will limit all category statistics created before May 16, 2022 on a seven-day rolling basis. This means all categories will be available for the first seven days. After seven days, the top 100 categories will be retained for free customers, and the top 1,000 will be retained for paying customers.

Customers who require access to all category statistics can use the Event Webhook to retrieve and retain the data on their own systems as long as they save it within seven days of first sending the event.

For more information about how this change works, please see the "Limitations" section of our "Working with Categories" documentation.

Many customers find that Unique Arguments, which are not limited, are the best solution for their needs. See the "Categories vs Unique Arguments: Benefits & Limitations" blog post to better understand these two tracking tools.

New features exclusive to Analytics.js 2.0 are available to all Twilio Segment customers on all plans.

These features include a more configurable client-side persistence layer and bundle obfuscation. These new features enable users to be even more prescriptive with their web application instrumentation by configuring the use of Analytics.js cookies, browser storage, and more.

Information about all of these features can be found in the Analytics.js 2.0 documentation.

Analytics.js Sources for customers on Business Tier plans under a certain threshold were upgraded to leverage Analytics.js 2.0 during the week of June 13th, 2022.

Analytics.js 2.0 is already available to all users on all plans. As a reminder, the End of Support date for Analytics.js Classic is August 31, 2022.

Customers are encouraged to review the documentation to determine a timeline for upgrading their Sources.

Data Session events on Super SIM Connection Events now show more information about your total data usage over a data session. The newly added data_session_data_download, data_session_data_upload, and data_session_data_total properties show the cumulative amounts of data exchanged over the course of the data session. Previously, to get this information from Connection Events, you would have needed to subscribe to and aggregate the amounts from all of the data-session.updated and data-session.ended events.

If you don’t need to do near-real time usage billing or metering, you can now get your SIMs’ data usage streamed to you by just subscribing to data-session.ended events, reducing the number of events you need to handle by over 90%, reducing both the complexity and cost of using Connection Events to understand your data usage.

Your subscription needs to use the latest version of the Connection Events schema to see the new properties.

Refer to the docs for more details.

The Salesforce (Actions) destination, built on Destination Actions, is now generally available to all Segment users.

With this destination, customers can benefit from a number of improvements, including OAuth 2.0 support, granular control over what is sent to Salesforce (to help with those rate-limits!), and many quality-of-life improvements.

For more information, see Segment's Salesforce (Actions) documentation.

Effective July 1st, 2022, all Twilio SendGrid Essentials 40k and 100k packages will change. The Essentials 40k package will become the Essentials 50k package with a new price, and the Essentials 100k package price will be changed.

The new Essentials 50k package will come with 50,000 emails/month for $19.95/month, and $0.00133/email overage. The Essentials 100k package will have a price increase to $34.95/month, and $0.0009/email overage.

We are committed to continued investment in our infrastructure and innovation to provide the best-in-class features you need to build exceptional experiences with email. The features included in the Essentials plan and prices of add-ons are not changing at this time. You can review past invoices and update your Plan and Billing Details in the SendGrid application. If you have any questions please reach out to our knowledgeable support team.