Product changelog and announcements

Twilio Message Scheduling is now generally available for use!

Message scheduling enables developers to schedule and send an SMS, MMS or WhatsApp for a time in the future, all within a single API call. Iterations since our beta release include adding support for HIPAA Eligibility, enabling a scheduled message to send 15 min in advance (previously 60 min), and increasing the account usage limitations to enable higher volume sending.

For more information, see the Message Scheduling Documentation.

We are excited to announce AI-Based Noise Cancellation in Twilio Video to help developers remove unwanted sounds and build high quality meeting experiences. Built in partnership with leading noise suppression vendor Krisp.ai, the Krisp Audio Plugin for Twilio Video can be added to your browser application in a few lines of code.

This feature is available for Group Rooms in the JavaScript SDK. Please read our documentation to learn how to use noise cancellation in your video application. You can also watch a demo of this feature and learn more about the value of noise cancellation in our blog.

For early customers using BigQuery with Segment, rather than providing Segment with credentials, access was granted to a shared service account (connector@segment-1119.iam.gserviceaccount.com). While convenient for early adopters, this presented potential security risks.

In March 2019, Segment upgraded the BigQuery warehouse destination to improve its security. The upgrade involved moving from using Segment’s shared service account to each customer creating their own service account for Segment.

Today, Segment is moving the BigQuery shared service accounts into End of Life. This means that:

• All shared service accounts have been deactivated.
• You will see an in-app banner on your old shared service account with instructions to create a new service account. You will then need to head to your warehouse’s connection settings and update with the credentials you created.

For more information see the BigQuery Destination page.

TaskRouter now supports the evaluation of Activity name and SID in Worker expressions for the Worker-list API.

For example, developers can use this to fetch workers in different activities
using GET /Workers?TargetWorkersExpression=activity_name in ['ABC',
'XYZ'] or to fetch workers using a partial name match using GET /Workers?TargetWorkersExpression=activity_name contains 'MNO'.

For more detailed information please refer to the expression syntax documentation and the Worker Resource documentation.

Twilio SendGrid has launched a refresh of the IP management UI with pagination and performance improvements. Customers are now able to filter their dedicated IPs by IP prefix, date added range, or IP pool. The updated UI allows customers to filter for IP Pools by IP prefix or pool name substring. Calls to retrieve subusers assigned to IPs and IPs assigned to pools are all paginated.

There are no other changes to existing capabilities. No action is required for customers at this time.

The retention policy on Functions and Assets is being updated.

Functions without any Function Versions and older than 7 days will be deleted.

Assets without any Asset Versions that are older than 7 days will also be deleted.

Function Versions and Asset Versions older than 7 days and not part of an active deployment will be deleted.

Builds that have been inactive/not deployed for 7 days will be deleted.

This policy will not impact any active deployments at any point. This policy will only apply to users using the API, Serverless Toolkit or the new UI editor. If you are using Assets just for Flex Plugins there should be no implications for you. This policy does not apply to Functions(Classic) and Assets(Classic).

There is no action required on your side but please be aware that if you are using the Serverless API or Serverless Toolkit to roll back your deployments to previous Builds, you'll no longer be able to roll back to any builds older than 7 days. If you need to keep track of older versions of your files and code, we recommend using a dedicated version control system such as git together with the Serverless Toolkit or API.

This new policy will come into effect on September 15, 2022. You can read more about this deletion policy here.

Twilio Inbound Processing Region API is now available for use. This API allows customers to select the destination Region for inbound calls to their Twilio phone numbers, SIP Trunks, or SIP Domains.

For more information, see the Inbound Processing Region Documentation

Typewriter Version 8 is available to all users that have access to Protocols. This feature adds support for Analytics-Swift, Analytics-Kotlin and Analytics-React-Native.

There are also new options for generating classes and types (but no client codes), support for customizable prefixes and suffixes for both types and functions, and support for generating multiple tracking plans on a single client.

For more information, see the Typewriter documentation or GitHub repository.

Twilio Flex’s Agent Desktop has been tested in Microsoft Edge, which can now be used as a supported browser for Flex UI versions 1.31.2 and above.

For more information, see the Flex UI Requirements page.

Segment has upgraded the following Facebook integrations to use the latest Facebook Marketing API version:

• Facebook Conversions API (Actions)
• Facebook Offline Conversions
• Facebook App Events
• Facebook Custom Audiences (Engage)
• Facebook Conversion API (Classic)

The upgrade to Facebook Marketing API v14.0 was rolled out by customer tier from July 29, 2022 to August 4, 2022. Segment’s Facebook integrations will continue to operate without any service interruption.