Product changelog and announcements

Typewriter Version 8 is available to all users that have access to Protocols. This feature adds support for Analytics-Swift, Analytics-Kotlin and Analytics-React-Native.

There are also new options for generating classes and types (but no client codes), support for customizable prefixes and suffixes for both types and functions, and support for generating multiple tracking plans on a single client.

For more information, see the Typewriter documentation or GitHub repository.

Twilio Flex’s Agent Desktop has been tested in Microsoft Edge, which can now be used as a supported browser for Flex UI versions 1.31.2 and above.

For more information, see the Flex UI Requirements page.

Segment has upgraded the following Facebook integrations to use the latest Facebook Marketing API version:

• Facebook Conversions API (Actions)
• Facebook Offline Conversions
• Facebook App Events
• Facebook Custom Audiences (Engage)
• Facebook Conversion API (Classic)

The upgrade to Facebook Marketing API v14.0 was rolled out by customer tier from July 29, 2022 to August 4, 2022. Segment’s Facebook integrations will continue to operate without any service interruption.

TaskRouter now emits events for Workspace, Workflow, and Activity resources upon create, update, and delete operations.

For more detailed information please refer to the Events
Reference documentation.

You can now update your existing Fleets’ data limits. This allows you to easily increase or decrease the data limit for your SIMs. Previously, you had to create a new Fleet and move your SIMs to the new Fleet to give them a new data limit. You can update an existing Fleet’s data limit in Console or via the /Fleets API.

This month, seven partners have released integrations with Segment:

Destinations:

• Spideo (documentation) - in Beta as of July 7
• Ninetailed (documentation) - in Beta as of July 7
• Rokt (documentation) - in Beta as of July 14
• Correlated (documentation) - in Beta as of July 28

Sources:

• Jebbit (documentation) - in Beta as of July 19
• Bluedot (documentation) - in Beta as of July 21
• Gladly (documentation) - in Beta as of July 26.

For questions and support related to these integrations, please contact the specific partner.

Twilio SendGrid will no longer support SendGrid for New Relic and the related integration features after August 30, 2022.

.Effective August 30, 2022, Twilio SendGrid will remove New Relic integrations and dashboard. On this date, you will no longer be able to access the New Relic dashboard to view your email statistics and visualizations. This data is already available through SendGrid’s Deliverability Insights dashboard, which includes bounce and block classifications.

If you use New Relic integrations to review your email program metrics, please use Deliverability Insights for a streamlined, in-app view of your email delivery performance over time.

If you don’t use New Relic integrations, no action is required; this removal does not affect your ability to send mail.

We're excited to announce that Twilio Frontline's web interface is now available in Public Beta. Your employees can now communicate with your customers wherever they are, whether that's at their desk, or on the go.

Frontline's web client layers seamlessly on to our existing mobile apps (available on iOS and Android), and no additional development effort is required. You can learn more from our blog, or log in now with any existing Frontline account at https://frontline.twilio.com.

Twilio Verify has released Automatic SMS Fraud Detection to help you combat fraud and improve your SMS OTP conversion rate. This feature works automatically at no additional cost.

• Read our blog about how it has already helped some customers reduce their daily spend by as much as 35% and doubled their conversion rate in certain countries.
• Check out our docs for feature details.
• Request a consultation to have it enabled for you.

Twilio customers sending messages via US A2P 10DLC can now log into Twilio Console - Trust Hub - A2P Messaging to check whether they have been incurring penalty fees from sending unregistered message segments.