Product changelog and announcements

Voice Intelligence is now in Public Beta. Create call transcriptions and apply Natural Language Understanding to get valuable data insights from your call recordings. It is available with a new API and in the Twilio Console.

With Voice Intelligence you can:

• Transcribe your calls from Twilio or 3rd party recordings.
• Apply Natural Language Understanding (Language Operators) to your call transcriptions to analyze calls, redact PII or identify keywords and phrases.
• Search and share data insights from your transcriptions in your software with an embeddable view.
• Integrate the Transcription Viewer with Flex using the Voice Intelligence plugin.

Learn more about Voice Intelligence in our docs.

Effective May 3rd, 2023, Twilio SendGrid customers will be able to configure multiple endpoints for our Event Webhook feature. This enhanced feature provides customers with greater flexibility and control with the ability to  deliver event data to multiple endpoints, each configured to receive whichever events make sense for your email program. For example, you could have one Event Webhook to monitor engagement data and another for delivery events, or one Webhook sending data to your marketing analytics pipeline and another feeding your application monitoring stack.

With this new feature roll-out we have updated the user interface (UI). All the webhook settings are in one place. In the SendGrid UI, click on Mail Settings in the left navigation, and you will see Event Webhooks below the  Webhook settings heading.. We have consolidated our security features: Signature Verification and OAuth 2.0 in one place, providing you with a streamlined user interface.

Additionally, we have added four new fields in the UI and API:
1. Friendly Name
2. Webhook ID
3. Created Date
4. Updated Date

Note:
* Existing webhooks will not be affected by this change, but customers can add additional endpoints as desired.
* The number of endpoints per user is dependent on the TSG plan you are on. See the SendGrid pricing page for details.

We hope this new feature will enhance our customers' experience with Twilio SendGrid and improve their ability to track and analyze their email engagement and delivery data.

Effective May 3rd, 2023, Twilio SendGrid customers will be able to configure multiple endpoints for our Event Webhook feature. This enhanced feature provides customers with greater flexibility and control with the ability to  deliver event data to multiple endpoints, each configured to receive whichever events make sense for your email program. For example, you could have one Event Webhook to monitor engagement data and another for delivery events, or one Webhook sending data to your marketing analytics pipeline and another feeding your application monitoring stack.

With this new feature roll-out we have updated the user interface (UI). All the webhook settings are in one place. In the SendGrid UI, click on Mail Settings in the left navigation, and you will see Event Webhooks below the Webhook settings heading.. We have consolidated our security features: Signature Verification and OAuth 2.0 in one place, providing you with a streamlined user interface.

Additionally, we have added four new fields in the UI and API:
1. Friendly Name
2. Webhook ID
3. Created Date
4. Updated Date

Note:
* Existing webhooks will not be affected by this change, but customers can add additional endpoints as desired.
* The number of endpoints per user is dependent on the TSG plan you are on. See the SendGrid pricing page for details.

We hope this new feature will enhance our customers' experience with Twilio SendGrid and improve their ability to track and analyze their email engagement and delivery data.

Segment's TikTok Audiences destination is now in General Availability.

With this destination, you can send Engage audiences to TikTok Ads accounts to support accurate targeting of custom audiences, and other advertising use cases like lookalike audiences, retargeting, and exclusion lists.

For more information, see Segment's TikTok Audiences Destination documentation.

Functions Versioning is now Generally Available.

Functions Versioning enables users to:

• Access the complete change history for both source and destination functions, including version history and creation details.

• Compare different versions, using either a unified or split diff checker view.

• In the event of any issues, roll back and restore to a previous version.

All users who have functions enabled for their workspace can utilize function versioning.

For more information view Segment's Functions editing documentation.

With Analytics-CSharp (C#), you can add Segment analytics to your C#-based application which includes Unity, Xamarin, and .NET. 

For more information, see the documentation for Analytics-CSharp.

On 10 October 2023 Twilio will be updating the public media IPs and port ranges for SIP and Voice SDK calls in all regions. We are moving from a per-region IP range allocation to a single global range: 168.86.128.0/18. Additionally, we will be expanding the media port range from 10000-20000 to 10000-60000.

Old IP and port ranges will no longer accept or send traffic after 10 October 2023 but will need to be kept open in your infrastructure until that time. We are making this change to provide flexibility, reliability, and scalability for the next ten years. You will need to update your network infrastructure to ensure that you have allowlisted the full IP and port ranges before 10 October 2023. Failure to do so will result in one-way audio and dropped calls.

Impacted Edge locations include: Sydney (AU1), Sao Paulo (BR1), Dublin (IE1), Frankfurt (DE1), Tokyo (JP1), Singapore (SG1), Ashburn (US1), Umatilla (US2).

Twilio Interconnect connections are excluded from these initial changes, but will be migrated separately in the future.

This release reversed changes made to the usage of Sync for outbound, transfer and conference state workflows that were introduced in v1.33. For full details on the changes included in this version read the release notes.

For more info on what changes were introduced in v1.33 and are now being reversed, refer to ‘Changes to Sync usage in Flex UI’ in the Flex UI release notes.

Twilio now supports a Sole Proprietor registration option for US 10DLC messages via the Console and APIs.

In our efforts to constantly improve customer experience and increase our adherence to compliance best practices, the Generic Pay Connector is now available in the TEST and LIVE mode. In the TEST mode, you can configure your payment gateway URL and perform testing using test credit card and bank account numbers. 

By default, any new Generic Pay connector instance will be created in the TEST mode. In order to move your connector to LIVE mode to perform live transactions, you will need to file a support ticket with Twilio with following details: The latest (non-expired) PCI Attestation Of Compliance (AOC) document received from your payment gateway, the configured URL of your payment gateway and a confirmation that you have reviewed the AOC document of your payment gateway.

Once approved, you can switch your connector instance to LIVE mode and your payment gateway URL will become immutable. After moving to LIVE mode, any changes to the configured payment gateway URL will require a support ticket with the details mentioned above.

Learn more about this feature in our API Docs.