Product changelog and announcements

In support of our customers’ ongoing enablement of HIPAA compliance, Segment now allows you to encrypt sensitive user data when sending data to event stream, cloud-mode Destinations.

For more information, refer to the HIPAA Eligible Segment documentation and Architecting for HIPAA.

Reverse ETL makes it simple to activate data from a warehouse and load it into 300+ downstream destinations.

Databricks as a Reverse ETL source is now Generally Available.

Reverse ETL makes it simple to activate data from a warehouse and load it into 300+ downstream destinations

Postgres as a Reverse ETL source is now available in GA.

Effective October 10, 2023, Twilio will permanently change the public media IPs and expand the port ranges for Elastic SIP Trunking calls, Programmable SIP calls, Voice SDK calls, Flex calls, and SIPREC sessions in all regions. 

If you’ve already updated your network infrastructure to allowlist the full IP and port ranges and made test calls for your Twilio applications, you can now enable your accounts for production traffic.

The Twilio Programmable Voice iOS and Android SDKs (mobile) now allow customers to implement their own logging mechanism instead of only relying on the SDKs internal logging functionality.

Twilio Programmable Voice now offers a React Native SDK to assist customers in building voice-powered mobile apps. 

All unregistered messages bound for the U.S. from +1 10DLC numbers are blocked starting September 1st., 2023. Please register your +1 10DLC numbers as soon as possible to be able to send messages to the U.S.

Introducing the SendGrid Engagement Quality Score now available via API! The SEQ score is a composite deliverability score that focuses on engagement related feedback from mailbox providers. The top level score will tell you at a glance how strong your deliverability is, but you can also drill down into your performance against the following 5 dimensions: Bounce Classification, Bounce rate, Engagement Recency, Open Rate and Spam Rate. Improving these dimensions will directly support optimizing deliverability and reach. You can find out more about the SEQ API here.

Effective February 21, 2024, Twilio will expand the Interconnect media IPs and port ranges for calls in all regions; we’ll also expand the RTP port range to 10000-60000 UDP. 

We’ve started migrating our non-Interconnect traffic, and we’ll migrate all Interconnect traffic to the expanded port ranges listed below before February 21, 2024. 

We’re making this change to improve the flexibility, reliability, and scalability of our Voice products. We previously communicated this change in November 2022 via Twilio Changelog. 

Update your network infrastructure to allowlist the new IP and port ranges below (in addition to the IP and port ranges your network infrastructure currently allows).

• 168.86.128.0/18
• UDP port range: 10000-60000 (expanding from 10000-20000)

For example, you will need to update your firewall and BGP prefix if you have a Cross Connect and Encryption Domain if you have a VPN.

Lastly, keep old IP and port ranges open in your infrastructure after February 21, 2024; these ranges won’t be able to accept or send Voice media traffic after this time, but they need to stay open for signaling and API traffic.

If you don’t take action by February 21, 2024, you will experience one-way audio and dropped calls.

Twilio previously announced the enforcement of HTTP authentication for Programmable Voice and Programmable Messaging media on new accounts on 31 July, 2023. We’ve made the decision to roll-out these changes more gradually, so the initial scope and timeline has been adjusted.