Twilio Changelog

When you submit brand details for A2P registration, you will be shown feedback if the information could not be verified by the registration vendor, TCR. Based on this feedback, you can now edit the brand information, as explained here with an example of TrustHub UI in the Twilio console. If you are using the ISV APIs, you also have the capability to edit such a brand using APIs as explained here.

For the majority of brands facing verification failures, Twilio will allow you to update your brand up to three times via self-service, after which you would be redirected to customer support for further help. For a minority of brands facing failures, you will be redirected to customer support right away, since the problem can not be resolved via self-service.

Twilio will bear the costs of updating your brand. You can read more about updating your brand details and brand registration best practices here.

You can now manipulate the To and From numbers within SIP INVITE messages through creating Manipulation Policies in the Console.

The expected format of phone numbers in SIP INVITE requests can sometimes differ between on-premise equipment providers and carriers. For example, some PBXs might send numbers in a format other than E.164, the format that Twilio requires. Using Manipulation Policies, you can edit the contents of To and From numbers within SIP INVITEs to comply with formatting requirements, change the callerId of a call, or meet other needs of your public infrastructure.

To learn more, check out our documentation or try it out in the Console now!

A new Calls resource property, CallToken, has been added to the Programmable Voice API. CallToken is an optional parameter that customers can use to forward their calls. A CallToken is generated when an incoming call is received on Twilio. The CallToken is only generated when customers' voice URLs use POST. Customers can now populate the CallToken parameter with the CallToken from the incoming call to forward their calls and maintain the same caller-id from the inbound call on the outbound call.

In the future in the United States, when SHAKEN/STIR DIV PASSporT is supported by carriers, end to end call authentication will be possible by using the CallToken.

The feature External Storage for Video Recordings is now available for all video customers. Customers can configure the Video Recordings service to push Recordings or Compositions directly to their AWS S3 Bucket without additional charges.

This Video Recordings feature allows builders to create a recording workflow that matches their specific use case and regulatory needs. For example, a customer in the Education space may decide to store the composed recordings of a virtual classroom into a custom S3 for data sovereignty preferences.

This feature was previously a part of Twilio Editions.

To learn more check out the blog post or visit the documentation on Storing Recordings or Compositions to AWS S3.

Twilio’s data center in Ireland and Twilio Voice, our first publicly regionalized channel within the European region, is now generally available. The availability of Twilio Voice in Ireland gives you control over where Voice data is ingested, processed, and stored, enabling you to keep personal data at rest within the region of your choice. It also offers data processing that is closer to your applications, thus reducing latency and improving application performance for highly interactive, real time interactions.

Click here to see the blog post or to learn more on how to get started with Twilio Voice in Ireland, head over to our developer docs.

Twilio’s data center in Ireland and Twilio Voice, our first publicly regionalized channel within the European region, is now generally available. The availability of Twilio Voice in Ireland gives you control over where Voice data is ingested, processed, and stored, enabling you to keep personal data at rest within the region of your choice. It also offers data processing that is closer to your applications, thus reducing latency and improving application performance for highly interactive, real time interactions.

Click here to see the blog post or to learn more on how to get started with Twilio Voice in Ireland, head over to our developer docs.

The Twilio Video Room Monitor is now generally available.

The Video Room Monitor is a browser-based tool that provides JavaScript developers visibility into the inner workings of their Twilio Video application. It displays real-time information and metrics from the Room object and can be added to any Twilio Video JavaScript application with just a few lines of code.

The Video Room Monitor can be used as a tool during all phases of development or can be forked, customized, and provided to end-users as an in-call troubleshooting view.

For more information on the Video Room Monitor, see the documentation or visit the README.

Twilio Frontline can now be used to develop compliant healthcare applications that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.

Learn more about how to build on Twilio for HIPAA compliance.

As noted on 10/14/21, SendGrid has updated the system responsible for processing and logging spam report events. This change improved our system’s ability to process and count spam reports that come to us from mailbox providers when recipients mark a message as spam. Today we made additional adjustments to decode unique arguments on the spam reports coming through the Event Webhook.

This change will result in elevated spam report metrics for some Twilio SendGrid users that will level off once it catches up to all emails that have been marketed as spam. The increase in spam reports is not the result of more recipients marking more mail as spam, rather it is the result of our system capturing spam report events more completely from this date onward.

Note that this is a continuation of improvements made over the last month.

Verify Push lets you add push authentication into mobile, web, and desktop apps to seamlessly secure user onboarding, logins, and transactions. Check out our documentation to learn more.