Product changelog and announcements

Consent Management is available to all users on the Business Tier plan.

This feature enables customers with Segment library sources to capture end-user consent preferences from a consent management platform (CMP) and then route end user data only to destination categories end users have consented to share data with.

For more information, see the Consent in Segment Connections documentation.

We had recently announced the GA of Voice Insights Call Annotations. In the initial release of Call Annotations, we had set a character limit of 100 characters for the comment and incident field. However, based on user feedback and our commitment to providing a seamless experience, we have now increased the character limit to 1024 characters. This enhancement empowers you to provide more detailed and comprehensive annotations, enabling deeper analysis and understanding of your voice call data.

 

The Authy Desktop apps for Windows, MacOS, and Linux will now reach their End-of-Life (EOL) on March 19, 2024. These apps were previously scheduled to EOL in August 2024. See EOL guide to learn more.

Use the Databricks Destination to sync Segment events into your Databricks Lakehouse.

This destination has functional parity with other Segment warehouse destinations, including replay support, EU support, selective sync, and more.

Visit the Databricks Destination documentation for more information.

Databricks for Profiles Sync is now Generally Available.

With Databricks, you can sync Segment profiles directly into your Databricks Lakehouse.

This feature is only available for Unify.

Visit the documentation to get started with Databricks for Profiles Sync.

Branded Calling is now available on the Console in Public Beta for qualified customers and use cases. We have added Branded Calling Trust Product in the Trust Hub section under your account which can enable you to display your Company Name as the caller ID for outbound calls made to cell phones after successfully passing onboarding and vetting. Customers need to onboard to Voice Integrity as a prerequisite to Branded Calling. 

To learn more about Branded Calling, please check our docs. 

Read more about Branded Calling in this blog post.

Restricted API Keys is now available to all customers as a Public Beta offering. Customers can create and manage Restricted API Keys on Console. 

Restricted API Keys allow you to decide which Twilio API Resources an API Key can access, and which action(s) the API Key is allowed to take on those API Resources. We are now supporting permissions for Studio, Voice, SIP, Messages, and Long Codes APIs. Please note, we are actively adding more permissions to this product.

We are excited to announce that Flex UI 2.6.0 is now available. This release features the following additions and updates:

• Agent Copilot in Flex is now available in limited public beta. Agent Copilot provides agents with wrapup assistance, including automated summaries, disposition codes, and customer sentiment. 

• Unified Profiles in Flex is now available in limited public beta. Unified Profiles delivers real-time customer data from multiple enterprise systems to your customer-facing teams.

• A native audio device manager is available in public beta. Agents can select an audio device, such as headphones or speakers, in Flex UI. 

• Real-time Queues View metrics that were released in public beta in Flex UI 2.5.0 are now generally available.  

This release also includes a number of enhancements and bug fixes. 

For complete details, see the Flex UI Release Notes for 2.6.0.

Starting February 12 2024, you will be able to see all the details about Alphanumeric Sender IDs registered to your account in one place on the Console. You can access this info under the Phone Numbers section within the Console. You will also be able to register new Alphanumeric Sender IDs and as well track status of the registration.