Twilio Changelog

As of November 21st, we have released a new messaging status update schema in Event Streams. Status update responses now include the number of message segments and the status update timestamp in ISO 8601 format.

Flex Insights (Historical Reporting) now offers Agent Copilot-related metrics that capture the customer sentiment and disposition code of a Conversation. If you have Agent Copilot and Flex Insights, you can visualize this data on the new Agent Copilot dashboard in Insights. For more information, see the documentation for Agent Copilot metrics.

With Flex Conversations, agents can now seamlessly transfer messages to another agent or to a queue, with the option to add notes for extra context during the transfer.

Flex Insights (Historical Reporting) also now offers key transfer-related metrics like Total Transfers, Successful Transfers, Failed Transfers and Transfer Segments. These power a new out-of-the-box report on Messaging transfers.

The Conversation Transfer plugin remains available in the Plugin Library. You can choose between using the native Messaging transfers functionality with historical reporting or continuing to use the plugin, if it meets your needs.

For more information, see the Messaging transfers (Public Beta) documentation.

Customers can now seamlessly add Over-The-Top (OTT) channel senders to their Messaging Service using our API.

This set of APIs will help you automate the Porting process to bring your numbers from your current carrier to Twilio

Starting May 5, 2025, Twilio will officially end support for TLS 1.0 and TLS 1.1 protocols on Elastic SIP Trunking and Programmable Voice SIP interfaces.

We’re excited to announce that Group Texting is now generally available in Conversations! This feature allows businesses to create MMS conversations between multiple U.S. or Canada long code phone numbers and chat users, enabling more dynamic customer communications use cases. It’s great for sales, relationship management, and any scenario where multiple parties need to stay in the loop.

Additionally, this release includes a new Conversation with Participants API, which allows developers to create a conversation with up to 10 participants in a single API request. This streamlined approach helps Group Texting customers quickly initialize conversations, ensuring consistent and accurate group creation while avoiding potential duplicate group errors.

Checkout out our guide for Group Texting in Conversations to get started.

We previously announced in March 2024 that Twilio was going to End of Life (EOL) Twilio Video on December 5, 2026. After considering your feedback and our commitment to delivering personalized engagement, we’ve reversed our earlier decision to retire Twilio Video in 2026. Twilio Video will remain a standalone product as part of our customer engagement platform. 

Twilio Video will continue to play a key role in helping businesses provide trusted and personalized experiences. We’re also investing in enhancements to integrations with other Twilio channels, such as Voice, Messaging, and Twilio Flex, and new features to provide more actionable data-driven insights.

Current Twilio Video customers can continue to use Video as they always have; there’s no action or change needed. New Twilio Video customers can get started by reviewing our Video developer docs. 

A billing error has resulted in some accounts with Programmable Voice and/or Elastic SIP Trunking Calls Per Second (CPS) not being charged appropriately for the subscriptions on their account. The error has been addressed and proper billing of CPS subscriptions will resume as of October 21, 2024.