Messaging on unverified U.S. Toll-free phone numbers now fully blocked

Effective November 8, 2023, Twilio requires all U.S.-bound messages from toll-free (TF) phone numbers to be fully verified or pending verification (meaning customers have submitted their numbers for verification).

Any blocked messages sent from an unverified toll-free number will return Error 30032 and filtered messages will return Error 30007. Twilio messaging rates still apply for blocked messages.

Please register your toll-free phone number as soon as possible to avoid impact to your messaging traffic. You may use our Twilio Console or API options to submit your verification information.

For more information, please check out our guide Toll-Free Message Verification for US/Canada.