Flex Workforce Management Real-Time Adherence Feed is Generally Available

The Workforce Management Real-Time Adherence Feed (WFM RTA Feed) is designed for partners to monitor and report on the activity of agents within a Flex contact center. Events from this feed can be used to generate a real-time snapshot of agent status.

The WFM RTA Feed is now Generally Available, and it can be used alongside historical reporting in Flex Insights to support workforce management integrations to Flex. Review our WFM RTA Feed documentation for details on getting started with the feed and the event data.