Flex Webchat 3.x.x is now HIPAA Eligible

As of March 17, 2025, Flex Webchat 3.x.x. can now support healthcare use cases that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Services.

To learn more about how to build on Twilio for HIPAA compliance, see Architecting for HIPAA on Twilio.