Flex UI 2.8 is now available

We are excited to announce that Flex UI 2.8 is now available. This release features the following additions and updates:

• Additional language support for Agent Copilot, so you can now generate wrap-up notes for Spanish and Portuguese conversations. 

• In Unified Profiles, we’ve added:

  • Customer highlights for outbound conversations

  • The ability for agents to manually refresh a customer’s profile history

  • Improved configurability for the profile header and recent activity

  • Enhanced container capabilities which allow your agent experiences to benefit from existing Flex programmability features

  • When a task comes in and a profile is associated with the customer’s email address, the customer’s name now appears in the task

• Flex on Citrix VDI now supports remote devices running ChromeOS, including Chromebooks.

• Updated the Voice SDK to version 2.11.1.

• Updated the behavior of the Flex UI API Reference version selector so that broken links redirect to the newest documentation for the selected version instead of showing an error message.

You'll also notice a number of feature and UI enhancements, bug fixes, and more.

For complete details, see the Flex UI release notes for 2.8.