Activity-based routing now available in TaskRouter

In TaskRouter, you can now evaluate a Worker’s Activity state by referencing worker.activity_sid and worker.activity_name in a Workflow’s target expressions. This allows you to target or exclude agents based on the Activity that they are in.

For example, with Activity-based routing you can:

• Route high-value Tasks to agents even when they are scheduled to not receive general Tasks.
  
• Transfer Tasks to agents who are in Activities that are excluded from routing.
• Designate an Activity that allows an agent to only accept a particular type of task.

To learn more about the new feature, please refer to our documentation on Activity-based routing.