$ twilio update --episode3: Segment CDP

$ twilio update: Segment CDP

Welcome to the companion post for the latest episode of $ twilio update, the bi-weekly show that takes you behind the scenes of the latest developments in the Twilio ecosystem. You can watch the episode right here, or follow us on Twilio YouTube to get the latest updates.

--changelog

Generative Custom Operators for Voice Intelligence: Use natural language to describe what you want to understand from customer interactions, explicitly tailored to your business's unique needs.

Updated STT & TTS providers in Twilio Voice:

• <Gather>, the Twilio platform’s utterance-based Speech to Text (STT) capability, now includes the latest models from Google and Deepgram along with a "Twilio Picks" multi-provider mode for improved capability and resilience.
• <Say>, the Twilio platform's Text to Speech (TTS) capability, has added 100+ new voices from Goggle's Standard, WaveNet and Neural2 voices.

--runtime

Twilio Segment CDP

Segment collects, organizes, unifies, and activates customer data in real-time:

• Collect: Instant tracking via analytics.js from web, mobile, CRM, and custom sources
• Govern: Automated quality control and schema detection
• Unify: Real-time identity resolution with Reverse ETL capabilities
• Activate: Custom audiences and journeys with 700+ pre-built integrations

More R esources: How Segment Works | Getting Started | Segment University

--build

Featured: James and George Drayson of Appella AI, creating omnichannel AI agents for personalized retail interactions. Catch the full interview in the on-demand Twilio Transform, AI Startup Searchlight: Unlocking New Possibilities in Customer Engagement

--preview

• Quarterly Releases Webinar: March 26, 2025
• Transform Together - Chicago: April 8, 2025 with Christina Tosi (Milk Bar)
• Twilio Forge: AI-Powered Virtual Agents: April 8, 2025
• Unlocking the Future of Personalization: April 9, 2025
• SIGNAL 2025: May 14-15, 2025 at the Marriott Marquis in San Francisco
• Weekly Livestreams on Twitch & YouTube:
• AB Testing: Tuesdays @ 2PM ET
• Build-a-Blog: Wednesdays @ 2PM ET
• The Developer Lens: Thursdays @ 2PM ET

Alex is a Developer Evangelist at Twilio on the Ecosystem team based in Denver, Colorado, USA. He brings experience founding startups along with a master’s degree in Robotics and Artificial Intelligence to help startups build amazing customer experiences. Alex is a Scuba Instructor and has built a robotic submarine, giving him the rare title of Robot Scuba Instructor. Alex co-hosts AB Testing, a weekly livestream on Twilio Devs Twitch on Tuesdays at 2PM EST and the $ twilio update show on YouTube. When not on camera, you will find Alex doing Improv, reading sci-fi and fantasy, or chasing his toddler.