Twilio’s Commitment to Our Customers and to the Protection and Safety of Our Community in Response to COVID-19

Twilio’s Commitment to Our Customers and to the Protection and Safety of Our Community in Response to COVID-19

As the COVID-19 health threat continues to evolve, Twilio has taken a number of steps to protect our Twilions and safeguard the communities where they live and work around the world. We wanted to share these precautionary measures with you as the health and wellbeing of our employees, customers, and partners and is our #1 priority.

Pausing our Twilio and third party events program

Recently, Twilio announced that it had re-scheduled this year’s SIGNAL event to be held September 30th – October 1st, 2020 as part of our continued response to the COVID-19 pandemic.
 
As an update, we are now announcing that the conference will now be held online as a fully virtual event, still scheduled for September 30th – October 1st, 2020. Additional details can be found at the 2020 SIGNAL Events page. Furthermore, during the interim, Twilio will also not be hosting any other live events through September 30, 2020.

We know that this poses an inconvenience to attendees. We are sensitive to the various travel commitments and arrangements that have been made, but this decision is in the best interests of the broader community at a time of heightened health concerns. If attendees of any impacted Twilio events have any questions or need more information, we encourage them to contact us at events@twilio.com.

Temporary hold on all business travel

Twilio has canceled all business travel around the world until further notice and has recommended that internal and external meetings be conducted online or over the phone where applicable.

Twilio work from home policy

Twilio has mandated that all of our employees work from home on a global basis, effective Friday, March 13 at 8:00 pm local time. Twilio has mandated that all of our employees work from home on a global basis until at least through Friday, July 31, 2020.

This decision was made to help reduce the risk of the spread of the virus given its dynamic nature in the various communities of our employees. Twilio already has a large remote workforce, and our technology and the productivity tools we use inherently lend themselves to effective operations on a disparate basis.

Business Continuity ensures uninterrupted operations

As a trusted communications and customer engagement platform, we take the continued availability of our services seriously. We recognize that organizations of all sizes rely on Twilio’s platform to exchange millions of calls and messages every single day.

We do not foresee an impact on our critical business operations due to COVID-19. Twilio maintains up-to-date business continuity plans that provide strategies, procedures, and information to guide our response during adverse events, including a global health crisis. In such situations, our plans incorporate strategies for mitigating potential impacts of a reduced workforce as well as the protocols and standards set by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Despite the potential uncertainties introduced by COVID-19, Twilio remains committed to providing excellent service.

A cornerstone of Twilio’s corporate values is its commitment to being involved with and supporting the communities where our employees work and live, along with society at large. As one example of this, we have shared some best practices and guidance for public health crisis communications.

COVID-19 presents a challenge that hits home for all of us. Our guiding tenet is to do everything we can not only to ensure the safety and protection of our employees and their families, but in a broader sense, the towns and cities that we call our home.

We welcome any opportunity to provide assistance where we can and will provide further updates here as the situation evolves.