Twilio Professional Services for Programmable Voice Onboarding

Twilio Professional Services for Programmable Voice Onboarding

A lot goes into ensuring a smooth and successful launch of a Twilio Voice application. Important decisions around your account configurations, number porting, call flow, carrier requirements, regulatory compliance, and call performance are all key factors in building a fantastic experience for your team and your customers.

Twilio Professional Services offers an affordable onboarding engagement that will provide assigned experts and detailed guidance to make sure you navigate the process efficiently. Even sophisticated developer teams who may not have as much experience with Twilio and/or voice solutions will benefit by getting more quickly up to speed in this domain.

Whether you are a business handling calls for your own customers, or an independent software vendor (ISV) with a more complex environment, we’ve been there, we know the process, and we have the expertise to get you through it.

What we offer

In our Programmable Voice onboarding engagement, we will conduct a thorough analysis of your account, provide architecture and call flow recommendations, train you on number porting and carrier processes, and guide you through call handling best practices and regulatory compliance. Even if your use case is live and in production, we can help you revamp or enhance your application for optimal performance.

In this 8-week engagement, we’ll provide:

• An analysis of your project needs
• Account structure and call flow recommendations
• Training on number porting, IVRs, and carrier processes
• Education on regulatory compliance and best practices
• Program management & support

We are not able to do the development work for you, but we’ll be on hand to help and advise.

Twilio Voice Resources to build independently

The benefits of having dedicated experts by your side while you navigate this process are undeniable. However, if you plan to build and operate independently, these resources will help:

• Twilio Voice Technical Documentation
• Twilio Voice Support Center
• Twilio Voice Blog Articles

How to get started with Twilio Professional Services

If you have a Twilio Account Executive, you can reach out to them and ask for Twilio Professional Services to help you with your Programmable Voice implementation. Or, you can learn more about Professional Services and submit a request for assistance here. Lastly, if you'd like to better understand our customer onboarding methodology, this article explores our process in more depth.

We’re ready to help

You don’t need to go this alone! Connect with Professional Services today so that we can help you build a compliant, scalable, Programmable Voice solution.

Abby Ford is the Content Manager on Twilio’s Professional Services team. She can be reached at aford [at] twilio.com.