Oracle Open Wold Recap: Delivering Customer Experience (and Mustaches)

Oracle Open Wold Recap: Delivering Customer Experience (and Mustaches)

Software devs, Twilio partners, and even Macklemore came from all over to take part in Oracle OpenWorld last week. We had a blast meeting new members of the community, working with our partners BlueLeap, OpenMethods, and SureShot and showing OOW attendees how to mustachify themselves.

• OpenMethods showed OOW folks how to easily add Voice, SMS and/or MMS with their Harmony any-channel media bar, providing communications into Oracle Service Cloud regardless of channel or underlying vendor.

• BlueLeap shared how  IDP consulting was able to build better overall customer experiences by adding SMS as a communication channel using BlueLeap’s Oracle Service Cloud Connector plug-in. This lead to quicker agent response time, building localized language support, and unlocked  IDP’s geographic expansion.
• ShureShot Media gave OOW attendees insight into how they can use their SparkPlug drag and drop interface in Oracle Marketing Cloud to send SMS/MMS to direct mail market more efficiently and easily drive leads and connect with customers.

Twilio-Powered Weekend (and Mustaches)

Thanks to our partners at BlueLeap, OpenMethods, and SureShot, we gave away Twilio-Powered Weekends – $500 of Uber credit, $600 of AirBnB credit, a $400 OpenTable gift card, and a $350 GILT gift card – to three lucky winners!

While only three people won a vacation, everybody got mustaches. Check out a few photos of Team Twilio and company getting mustachioed at Oracle OpenWorld this weekend. You can easily put a mustache on your face by sending a selfie to (646) 846-8238 via Twilio MMS.