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End User Guides

Overview Flex Insights Real-time Reporting Use the Flex Dialpad Warm transfer Keyboard shortcuts Change your language (Public Beta)Debugger integration Troubleshooting the Flex UI Advanced Team View filters Initial audio device check

Messaging

Use Chat and Messaging Chat Attachments

Conversations

Use Chat and Messaging with Conversations Work with Messaging transfers (Public Beta)Conversations Attachments

Email

Use Email in Flex

Supervisors

Email-specific reporting from Flex Insights

Agents

Handle an email task View an email Initiate an email conversation Compose an email

Agent Copilot and Unified Profiles (Public Beta)

Overview for agents View customer profiles Use auto-generated notes

Flex Mobile (Public Beta)

Use Flex on a mobile device

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Voice
Serverless
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Conversations: User guides

The following guides will walk you through the use of chat and messaging with Flex Conversations:

How to use Chat and Messaging
How to work with Conversations Attachments

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