Conference Insights General Availability

Every conference on Twilio is now being analyzed and aggregated by Conference Insights to provide visibility into participant behavior and offer prescriptive recommendations for resolving common quality and configuration issues.

Conference and Participant Summaries provide multiple views into conference metadata which allow users to see conference parameters, investigate participant event timelines, and understand detected quality issues. Both summary records return useful metadata about the conference and its performance.

Conference and Participant Summaries are available via Console, API and Event Streams.

Conference and Participant Summaries are included with all conferences at no additional cost via Console. Voice Insights Advanced Features are required for API and Event Stream access.

For more information see docs.