Alerts and notifications are triggered transactional communications that help you inform and connect with customers in real time. They’re essential for building trust and representing your business effectively. After all, a missed notification or delayed alert can leave your customers feeling forgotten and frustrated.
Just like your business, your customers are unique. They expect communications delivered through their preferred channels and at the right times. Personalized, multichannel alerts and notifications not only reduce operational burdens (like missed appointments or lost sales), they also build loyal relationships with customers.