Twilio vs. Sinch
Stop being surprised by hidden costs and vendors that overpromise and underdeliver! You can count on Twilio for omnichannel orchestration, true global reach, verified communication, and transparent tiered support. There's a reason why Twilio is recognized as a market share leader in CPaaS analyst reports. Find out why.
Go with a vendor you can trust for seamless, reliable communication
Twilio will help you future-proof your communications with transparent total cost of ownership, where you can get more features out of your APIs, and a clear understanding of exactly what services you need. Avoid being charged for the like of carrier errors.
Global Reach
Over 300,000 thriving customer accounts. Twilio is in 180+ territories, and has 4,800+ global carrier connections.
Developer Adopted
Join a CPaaS developer community with 10 million developer accounts worldwide and unleash the true potential of your business. Our 500,000 quarterly console users, experience unparalleled innovation.
True Omnichannel Scale
When scalability is paramount, trust Twilio to handle your communication needs at an unprecedented level.
In 12 months processed a remarkable 14.3 trillion customer engagement APIs, sent 1.7 trillion emails, and facilitated 34 billion voice calls across all accounts.
Transparent Support
No confusion at the type of support you get with Twilio’s tiered support options. From free support to enterprise-level options, you’ll get the expertise your business needs.
Unlock the potential of AI in CPaaS
While most companies are talking about AI, Twilio has invested heavily in building a powerful customer engagement flywheel—one that’s accelerated with predictive and generative AI capabilities. Today, our customers are realizing clear benefits from that innovation.
Twilio is continuously investing in innovation to support our customers across use cases as seen with AI. Twilio’s invested nearly $1B a year in Research and Development.
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Real-Time Routing
Patented technology optimize your messaging traffic for maximum deliverability across 4,800+ carrier connections every 75 seconds. -
Traffic Optimization Engine
The Traffic Optimization Engine works across networks, senders, geographies, and use cases to solve the complexities of global messaging at scale. It works by providing you with simpler capacity planning, better traffic prioritization, and more granular control of your messaging while avoiding undelivered or late messages. -
Conversational Intelligence
Conversational intelligence that enables businesses to transcribe and programmatically analyze 100% of voice interactions enabling unparalleled access to the richest customer conversations.
User verification built for global reach and massive scale
Twilio is built to seamlessly integrate compliance, security, and data privacy across the customer experience, while providing powerful tools and guidance to manage the nuances of an ever-changing, digital-first world.
100% Protection from SMS Pumping Fraud Guaranteed
Prevent SMS Pumping Fraud also known as Artificially Inflated Traffic (AIT) with Verify Fraud Guard, an out-of-the-box solution that manages the complexities of user verification without impacting sign-ups. Terms and conditions apply.
Twilio Recognitions
Twilio Named a Leader in CPaaS in 2023 IDC MarketScape Report
IDC MarketScape: Worldwide Communications Platform as a Service 2023 Vendor Assessment, doc #US50607923, May 2023, IDC.
Twilio is positioned in the Leaders Category in the 2023 IDC MarketScape for worldwide communications platform as a service.
Twilio named a Leader in the 2023-24 Omdia CPaaS Universe
Omdia Universe: CPaaS Platform Providers, 2023–24.
Twilio is more consistently a leader or joint leader across categories than other CPaaS vendors in this Universe, signaling its market dominance.
Twilio is the #1 CPaaS vendor globally by market share according to Synergy Research Group
CPaaS - Telco & Email APIs
Worldwide revenue for 1Q 2022- 4Q 2023
Source: Synergy Research Group
Q4 2023 CPaaS Telco & APIs Market Tracker
Resources for evaluating CPaaS providers
Every opportunity to engage a customer matters—choose your partner wisely.
The right CPaaS provider can get your messages to customers reliably, deliver trusted communications, and meet your needs today and tomorrow as you scale to new markets and use cases.
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Sinch |
Twilio |
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Voice Integrity (Reduce being labeled as spam) |
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AI transcription for Voice |
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SMS Pumping Protection (AIT) |
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Regulatory Compliance API |
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Google Business Messages |
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Talk to Sales
Empower your teams to create personalized cross-channel engagement with a platform that supports innovation.
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