Increase access and connect through people’s preferred channels.
A patient’s access to healthcare can be hindered by their location and mobility, medical literacy, finances, and technical abilities. But for all patients, access depends on communication — being able to ask questions, schedule visits, speak to clinicians, and find out results.
There’s no single answer to how to communicate better with patients. Here are a few ways that providers can help both their patients and their practice through personalized, trusted communications.
The power of omnichannel communication
Create the experience of personalized care and service by honoring preferences for how people are contacted and with what frequency. A seamless switch between phone call, text, video, webchat, and email keeps the context intact and spares patients from repeating information.
![A patient interacts with their healthcare facility over the phone. A patient interacts with their healthcare facility over the phone.](/content/dam/twilio-com/global/en/other/landing-pages/a-c/advanced-healthcare/guide_advancing-healthcare_connect-through-preferred-channels.png/_jcr_content/renditions/compressed-original.webp)