Twilio Changelog

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Apr 23, 2024

Beta Twilio SendGrid Platform

Introducing Regional Email Sending EU for Twilio SendGrid

Now Twilio SendGrid accounts can  send email in the EU region. Event data that contains personal information will still be stored globally.

Why is this happening now?

Twilio SendGrid is launching this partial data residency to allow customers to reduce the amount of data leaving the EU. 

How do I get access to the beta?

All Twilio SendGrid customers on Pro plans or higher have access to regional subusers and dedicated IP addresses. To send regional email, be sure to use the base URL api.eu.sendgrid.com.

To learn more about Regional Email in Beta, see our blog post about Regional Email EU.

Twilio SendGrid Email API logo

Apr 22, 2024

Email GA Twilio SendGrid Platform Marketing Campaigns

SendGrid Marketing Campaigns Contacts Feature Enhancement

SendGrid Marketing Campaigns now supports more unique identifiers per contact!

Our latest update to our SendGrid Marketing Campaigns product now allows for up to four unique identifiers per contact: Email, Phone Number ID, External ID, and Anonymous ID. This highly-requested update means an email address is no longer mandatory to store a contact in SendGrid.

Additionally, this new feature gives you greater flexibility in contact management and expanded opportunities for engaging marketing strategies across various channels, all while setting the stage for upcoming SMS capabilities and integration across Twilio and non-Twilio products.

For more information, check out how to Create and Manage Contacts in SendGrid.

Twilio Messaging logo

Apr 21, 2024

Messaging GA

Error Log Tracking for Message Creation Errors

We have begun enabling accounts for error log tracking of message creation API errors. Full details are available here. When your account is enabled, the banners on the messaging error log console page will update to reflect that your account is enabled. Note that accounts will be enabled on a per-account-sid basis over the coming weeks; thus certain sub-accounts may gain access before others.

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Apr 19, 2024

Effective April 19, 2024 Link Shortening for Programmable Messaging is now HIPAA Eligible.

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Apr 17, 2024

Messaging

Messaging API response & Logs with default messaging service

Twilio Messaging logo

Apr 16, 2024

Messaging

Improvements to Toll-Free Verification Rejection experience

We are excited to announce an enhancement in the Toll-Free Verification process. In our ongoing efforts to streamline and improve the user experience, we now support multiple rejection reasons, new rejection error codes have been added and existing rejection error code descriptions have been improved. These changes are supported in the Toll-Free Verification API, Console, Event Streams - webhooks and email notifications-about a rejected toll-free verification.

With this release, it’s important to note that the Toll-Free Verification API’s LIST, GET and webhook still supports a single rejection reason, but we strongly advise transitioning to the new “rejection_reasons” attribute, so that you pick up all the rejection reasons. 

Previous releases have included this metadata, which you may also find useful when processing a rejection: 

  "rejected_on": "2024-04-05T22:01:58.076Z",

  "edit_expiration": "2024-04-05T22:01:58.076Z",

  "edit_allowed": true,

Additionally, the Twilio-Rejected event webhook now includes the phone number DID: 

  "phonenumber": "+18002225555",


For a detailed list of all toll-free verification error codes please visit Twilio Error and Warning Dictionary.  

Twilio Flex logo

Apr 15, 2024

Flex

Flex UI 2.7.0 is now available

We are excited to announce that Flex UI 2.7.0 is now available. This release features the following additions and updates:

You'll also notice a number of feature and UI enhancements, bug fixes, and more.

For complete details, see the Flex UI release notes for 2.7.0.

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Apr 14, 2024

Twilio Platform

Certificate Rotation for all Twilio REST API endpoints

Effective April 15, 2024, new certificates have been deployed for all our REST API endpoints (e.g., api.twilio.com), including all regional edge locations. Only the end-user certificate has been renewed, as well as the certificate serial number. The root and intermediate certificates have remained the same. Such updates are common practice and do not impact customers that are using Twilio's services unless you are pinning certificates or are managing them manually.

We highly discourage customers from pinning certificates as it exposes them to potential security risks and can cause downtimes for their services. Twilio customers using pinned certificates have a high probability of failed API Requests. 

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Apr 10, 2024

GA Messaging

SMS Pumping Protection is now generally available

As of 1st April, 2024,  SMS Pumping Protection for Twilio Programmable Messaging is generally available to prevent fraudulent SMS traffic and lower its significant costs. This feature automatically detects messaging traffic driven by SMS pumping and blocks it from being sent.

SMS Pumping Protection requires no configuration. Enable it in the Twilio Console and Twilio will do the rest. 

The performance of the feature can be monitored via existing Messaging Insights & the newly launched SMS Pumping Insights.

To further customize your SMS pumping protection experience, we have also launched RiskCheck and the Global Safelist.

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Apr 09, 2024

GA Voice

New Text To Speech Voices available for <Say>

Twilio has updated its Text-To-Speech offering adding support for a total of 19 new voices within Standard and Premium tiers.

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