Recognition
Deliver world-class sales and service experiences
Flex gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into opportunities to drive repeat sales.
Provide personalized, data-driven customer service
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Connect customers with any customer-facing employee
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Choose the channels that remove friction for customers and encourage dialogue
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Personalize interactions with detailed customer profiles that pull in first-party data from any source
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Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more
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Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required
New Feature
Introducing Agent Copilot powered by Unified Profiles
For the first time, you can use real-time customer data and AI-driven automation in your contact center to reduce handle times and increase productivity while improving customer satisfaction.
Flex Demos
What the demos cover
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An interactive tour of the agent experience
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An interactive tour of the supervisor experience
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How Flex allows agents to handle tasks across multiple channels from a single UI
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A tour of the UI and Flex insights, which allows you to create custom reports
Twilio Flex demos
See how Twilio Flex works. Fill out the form to access free demos that preview the Flex user interface, workflows, customizability, and reporting.
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Contact center ROI
Transform your customer experience into a growth engine
90+ points
NPS score for Nubank
13% decrease
in after call work for Toyota Connected
70% lower
handle times with SMS for Vacasa
20% increase
in supported calls to the contact center for Electrolux
How Flex works
See Twilio Flex in action
Flex works within your existing solution, so you can modernize without replacing your current system.
Flexible integration
Choose your path to deploy Flex
No matter how you deploy Flex, it's customized to fit your business. You can add new features when you need them and iterate in days—not weeks or months.
Resources
How to enhance your CX with Flex
Demo
Explore Flex’s user interface
See how Flex supports seamless personalized dialog across sales and customer service.
Guide
Cook up a high-impact digital engagement center
Read how Twilio customers are whipping up brand loyalty at scale with Flex (in English).
Guide
Power CX with owned data
Learn how to collect data and create a personalized customer experience once third-party cookies expire (in English).
Webinar
Deliver unforgettable shopping experiences
Learn how Flex can help retailers grow revenue and loyalty by delivering seamless experiences (in English).
Report
Build meaningful customer relationships
Read the 4 keys to making personalized omnichannel experiences a reality (in English).
Article
How Twilio uses Flex for sales
Twilio sales deployed a Flex contact center that revolutionized our inbound and outbound experiences (in English).
Take control of your entire customer experience with Flex
Empower your sales and service teams to deliver personalized, data-driven experiences across channels. Sign up for a free trial to start building a proof of concept or explore our flexible pricing models.