Twilio Customer Engagement Platform

Engagement that feels personal, because it is

Reimagine the way you engage with your customers with one flexible platform that combines data, trusted AI, and the communication channels your customers love.

Man in red sweater checks phone for sweater discount notification from Owl Sweaters.

It’s never been easier to personalize your engagement

Get a complete view of your customers and empower your team with the context they need to drive loyalty across channels with Twilio’s Customer Engagement Platform (CEP).

  • Phone with video call
    Make every interaction smarter

    Combine real-time customer data and insights across the business to create more meaningful engagement.

  • SIM Card with search icon
    Context at your teams’ fingertips

    Fuel more data-driven, personalized experiences for customers while putting real-time context in the hands of your teams with Twilio’s AI capabilities.

  • Chat bubbles
    Reach customers any way, anywhere

    With Twilio’s communications APIs, you can reach your customers where they are, in the way they prefer. 

  • Network tower with signal
    Proven scale and trust

    Deliver engagement confidently on a secure, compliant, reliable, and globally trusted platform rooted in transparency.

A platform built to scale, trusted for reliability

193+ billion

messages sent and received yearly

2.2+ trillion

successful email deliveries

27.9 billion

calls made and received per year

325,000+

active customer accounts

*The above stats are from January 2024-December 2024

Great customer engagement isn’t bought, it’s built

From scaling startups to global enterprises, see how companies are building customer experiences that matter with Twilio’s Customer Engagement Platform.

Commure improves patient engagement and health outcomes with personalized communications

Commure's patient engagement solutions wanted to transform the healthcare industry by creating seamless, personalized, and efficient patient experiences.


Thanks to Twilio, Commure Engage allows healthcare providers to communicate with their patients on their preferred channels, allowing them to deliver personalized, cost-efficient, and high-quality digital care at scale. 

54%

reduction in no-show rates for preventive care screenings

56%

reduction in re-admission rates for patients on cardiology monitoring program

94%

patient satisfaction of telehealth prep instructions and comms

Elderly woman on phone, offered help to pay bill; message shows call from (555) 1449 4444, 'Angela' mentioned.

One platform for every interaction, no matter the industry

  • Phone with target
    Marketing

    Create differentiated brand experiences with tailored campaigns that deepen customer relationships and drive measurable results.

  • Customer service headset
    Customer Experience

    Deliver personalized, seamless engagement to customers across their preferred channels using unified first-party customer data.

  • Robot
    Product and Engineering

    Build or buy flexible solutions that maximize communications ROI, increase operational efficiency, and speed up deployments.

  • Healthcare hards
    Healthcare and Life Sciences

    Enjoy HIPAA-eligible health solutions that you can customize to meet any patient need for virtual care, appointment reminders, and more.

  • Package with heart
    Retail and eCommerce

    Develop and maintain lasting customer relationships by utilizing first-party data to create personalized ecommerce experiences at scale.

  • People shaking hands
    Financial Services

    Keep clients for life by offering personalized, omnichannel experiences with trust and security woven into every step of the journey.

Resources

Transform engagement into impact and drive results

Pricing that’s just as flexible as our platform

Only pay for what you use with Twilio’s CEP. No subscriptions or commitments required.

Elderly woman on phone, offered help to pay bill; message shows call from (555) 1449 4444, 'Angela' mentioned.