Elastic SIP Trunking: Emergency calls will always be delivered in the US and Canada

Emergency calls will always be delivered for Twilio phone numbers in the US and Canada using Elastic SIP Trunking.

If your Twilio phone number used to call 911 does not have an emergency dispatchable address, the call will be routed to a national emergency call center where a trained agent will ask for the caller’s name, phone number and location.

To associate an emergency address with your Twilio phone number, check out our docs and API.