Chapter 3

Marketing made for compliant email campaigns

Man with wide eyes holding laptop and a magnifying glass, Twilio text and large echoing O shapes on a red background.

Email

When you consider some of the statistics on email marketing, it’s no wonder email is the primary acquisition channel for around 81% of small and medium-sized businesses. 

For starters, over half the world’s population uses email—more than four billion people. We send and receive over 333 billion emails daily, and nearly half of consumers would welcome emails from their favorite brands. 

Email is another channel that lends itself well to personalized, conversational marketing that produces an impressive ROI of $36 for every dollar spent. Plus, building an email list is arguably a more robust long-term investment than relying on the rented real estate of social media platforms and their ever-changing algorithms.

Much like SMS, email is regulated by some regional legislation, but email delivery is ultimately controlled by the recipient mailbox providers. It’s not as closely regulated by the government compared to telephony. 

Ultimately, mailbox providers define sender requirements and determine what email gets filtered as SPAM or bounced from the inbox altogether. Sending emails to people who don’t want them destroys trust as well as your business reputation, and there are stringent regulations for email marketing covering every part of the process.

In fact, Gmail and Yahoo! have recently rolled out new requirements for bulk email senders. This means you have to be careful with everything from opting-in to your list to user authentication requirements. You also need to provide every opportunity to opt-out, while storing and managing consumer data securely. 

Be sure to familiarize yourself with the following top tips and legislations. After all,fines for email marketing practices characterized as spam can reach six figures or more in the U.S., and there are even greater implications in Europe. For instance, Italian telecoms operator TIM was handed down a $31.5 million GDPR fine in 2020. Remember, few regulators will entertain ignorance of the rules as a valid excuse for non-compliance.

Two statistics about email marketing effectiveness for businesses and consumers with visual progress bars.
Introducing Twilio’s newest email newsletter, the Digital Dispatch

The U.S. sends the highest number of emails daily—9.7 billion—and email marketing revenue is projected to pass $9.5 billion in 2024. 

Top tips for email compliance

These detailed legislation and sender requirements will ensure you stay above board with your email marketing compliance

Hand of young female teacher or student typing on laptop keyboard while sitting by desk in front of camera and answering task questions

Twilio SendGrid email in action

“With the help of Twilio SendGrid, we are well on our way towards a 1:1 personalization solution that uses real-time customer engagement data. This solution has transformed email marketing at eBay.”

Alex Weinstein Director of Marketing Technologies & CRM

Over 1 billion highly personalized emails per month are sent by eBay via Twilio SendGrid’s powerful API. Additionally:

  • With Twilio SendGrid, eBay could replace “batch and blast” emails with 1:1 personalized offers, based on individual interest in products and the latest relevant deals. 

  • An in-house targeting and personalization CRM system was built on top of Twilio SendGrid. It uses machine learning to adjust recommendations quickly based on increasing or decreasing real-time product visibility in relation to click-through rates. 

  • Instead of hundreds of small, uncoordinated campaigns each month, eBay uses a small set of flagship campaigns with one or more real-time, personalized offers. Machine learning helps select the most relevant offer, resulting in large improvements in click-through rates (CTR) and email-driven sales. 

Table of contents