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Voice Intelligence

Voice Intelligence empowers you to unlock the business value in every customer conversation. Use AI to convert voice calls into structured information that supports better contact center agent performance, improved customer satisfaction, and large-scale personalization.

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Live demo
1
Twilio servers
2
Your app
import os
from twilio.rest import Client
account_sid = os.environ["TWILIO_ACCOUNT_SID"]
auth_token = os.environ["TWILIO_AUTH_TOKEN"]
client = Client(account_sid, auth_token)
transcript = client.intelligence.v2.transcripts.create(
service_sid="GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
channel={"media_properties": {"source_sid": "REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"}}
)
print(transcript.account_sid)
View complete examples(link takes you to an external page)
3
Extract insights and automate actions from voice conversations!

Take the next steps with Voice Intelligence


Live demo

Check out the Voice Intelligence live demo(link takes you to an external page) to see how to transcribe and analyze voice calls.


Next steps

You've got an idea in mind. Let's get it to production.

Pick the docs that are right for you. These guides, overviews, and API reference docs will get you across the deploy line, straight to HTTP 200 OK.

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