Chapter 4

Building with Twilio

Navigating the complexities of SMS communications can be challenging. Twilio is your partner to ensure your customers receive the messages they want, when they want, where they want.

Build your ideal customer experience, anywhere in the world

Twilio offers over 200 phone number types and over 65,000+ local prefixes reaching consumers in 180+ countries to ensure you can deliver compliant messages, no matter where your customers are.

Build lasting relationships

Trust is at the core of any long term relationship with your customers. Twilio is here to help you build that trusted relationship. Streamline all know-your-customer (KYC) initiatives through Twilio’s Trust Hub and supporting APIs, whether you are looking to verify your business on 10DLC to SHAKEN/STIR. We make it easy to protect your customers through a variety of tools from privacy offerings to Advance Opt-Out flows.

Build on a platform that will scale reliably with you

Reliability is key to any customer engagement strategy. Twilio Super Network provides access to 1500+ tier 1 carriers with an average route depth of 4+ carriers. On top of our connections we leverage over 900 million data points to optimize and rebalance traffic every 75 seconds. This means that Twilio routes around 98 percent of outages and latency before our customers ever notice an impact.

Are you ready to build?

Get started with Twilio’s programmable messaging and conversations API. Talk to a Twilio expert to find the right tools for you.

Communication between a support agent and two users through WhatsApp, SMS, and Messenger.