WhatsApp Tech Provider Program Overview

By completing the Tech Provider Program, your client businesses will onboard to WhatsApp using Meta's WhatsApp Embedded Signup product. Twilio uses the same WhatsApp Embedded Signup within the Twilio Console to power WhatsApp Self Sign-up for direct customers onboarding their own brand.

It is fully self service and client businesses can onboard a WhatsApp Sender directly from your website in 5-10 minutes.

1. Client business will choose the phone number that they wish to use on WhatsApp (unless you assign numbers automatically). The WhatsApp Tech Provider Program supports both Twilio phone numbers and non-Twilio phone numbers (i.e. bringing your own phone number, or BYON) on WhatsApp.

2. Client business will click the "Login with Facebook" button within your UI and the Embedded Signup popup window will launch.

3. In the popup window, they will follow Meta's flow and complete the following:

• Create or select a Meta Business Portfolio
• Create a WhatsApp Business Account ("WABA") or select the existing one if onboarding an additional number
• If using a Twilio voice-only or non-Twilio phone number they will need to verify ownership of the phone number with Meta by entering in an OTP sent by either SMS or Voice

4. Once they complete the flow within the Meta popup window, it will close and you will register their WhatsApp Sender using the Twilio Senders API.

Please note that all existing Meta phone number limits apply.

At a high level, you will need to:

• Register as a Meta developer and create a Meta App within Meta's app dashboard
• Add the Facebook SDK and WhatsApp Embedded Signup code to your website
• Integrate with the Twilio Senders API

Once you complete the pre-requisites below, use the full step-by-step WhatsApp Tech Provider Program Integration Guide which includes in detail how to complete the technical integration.

We do not recommend Meta's Tech Provider documentation as certain steps are not relevant for Twilio ISVs.

We strongly recommend completing WhatsApp onboarding for your company using the Self Sign-up process in your Twilio account before onboarding your customers to WhatsApp. This not only ensures you are familiar with the WhatsApp Business Platform basics, but enables your Meta Business Portfolio to be eligible to go through Meta's Business Verification.

Let the Twilio WhatsApp onboarding team know you are adopting the WhatsApp Tech Provider Program by filling out the request access form.

Before a company can participate in the Tech Provider Program, Meta requires all businesses to be verified by successfully completing Business Verification.

1. Go to Business Manager Settings > Security Center and click "Start Verification". If it states that your business is not eligible for Verification, then complete WhatsApp Self Sign-up for your company first.
2. You will need to provide business documents to verify your company's name, email, address and/or phone number.

Learn more and view Meta's documentation on Business Verification and accepted documents.

You will need to register as a Meta Developer if you have not created a Meta App before. See Meta's Register as a Meta Developer documentation for more information.