TaskRouter.js v2: Integrating TaskRouter with your browser-based applications
Overview
TaskRouter SDK v2 is the current generation of the TaskRouter SDK, designed to offer enhanced interaction with the TaskRouter REST API.
TaskRouter SDK v2 uses a modern tech stack, which provides:
Faster response times
Better scalability to accommodate growing needs
Enhanced security measures
Seamless integrations
You can use TaskRouter SDK v2 with a standalone TaskRouter setup or the comprehensive capabilities of Flex. TaskRouter SDK v2 is designed to provide full functionality in either scenario.
Supported objects
Workspace: The foundational environment where all operations occur, including tasks, workers, and task queues.
Worker: Workers represent individual agents or resources. They can manage tasks, interact with supervisors, and handle transfer scenarios.
Transfers: This new module manages incoming and outgoing transfers for smoother agent and task transitions.
TaskQueue: The holding area for tasks until they are assigned to workers.
Task: Individual units of work or assignments that workers handle. Tasks can now be created, modified, or transitioned between states more effectively.
Supervisor: An added functionality that provides oversight of worker activities, tasks, and transfer scenarios, providing managerial control and intervention.
Reservation: This object allows for detailed tracking and management of reserved tasks for specific workers.
OutgoingTransfer: Specific object to manage tasks or communications being transferred out to other entities or channels.
IncomingTransfer: Tailored for tasks or communications incoming from different entities or channels, ensuring that they're queued or handled appropriately.
Channel: Represents various mediums or pathways through which tasks can arrive or be dispatched, such as voice, chat, or email.
Activity: Keeping track of the status or state of workers - be it available, busy, on break, or any custom states.