Listings are pre-integrated partner technologies that are available on Twilio Marketplace. They make it possible to quickly build rich communications experiences using the Twilio API and third-party capabilities, giving you the ability to choose the right technology for your needs without having to learn, test, and manage different platforms.
Marketplace supports four different categories of Listings:
You can view all available Listings and see their descriptions in the Twilio Marketplace catalog.
See below for information about each category of Listing and how to learn more.
No-code Partner Listings offer out-of-the-box solutions supported by Twilio partners, requiring no technical expertise to install, configure and use.
These user-friendly solutions allow for quick integration of Twilio features into your workflows. Installation and configuration instructions are provided on each Listing's details page. After installing a No-code Partner Listing to your Twilio Account, you are redirected to the partner's platform to complete the remainder of the Listing's onboarding and enablement process.
Twilio.org Listings specifically support non-profit organizations and do not require any code for integration.
Add-on Listings integrate third-party services with Twilio's APIs and require code for implementation. Add-ons enhance Twilio's capabilities by embedding external data directly into Twilio API response.
For example, an Add-on listing for the Twilio Lookup API might use a different data source to provide additional information about a phone number, and it would return that information as part of Twilio's response to your Lookup API request.
An Add-on Listing can have zero or more Extensions enabled. An Extension describes the specific feature or API endpoint of a Twilio product in which an Add-on Listing can be used. For example, an Add-on for Twilio Programmable Voice might have Extensions for Outgoing and Incoming Voice Calls. You can select the Extensions you want to enable when configuring the Add-on.
The following table lists the currently supported Extensions. Each Add-on listing will support one to many of these Extensions.
| Product Name | Extension Friendly Name | Extension Unique Name |
|---|---|---|
| Lookup | Lookups | lookup-api |
| Programmable SMS | Incoming SMS Message | sms-incoming |
| TaskRouter | Create TaskRouter Tasks | taskrouter-create-task |
| Programmable Voice | Incoming Voice Call | voice-incoming |
| Programmable Voice | Record Verb Recordings | recording-verb |
| Programmable Voice | Outgoing Call (API) Recordings | recording-api |
| Programmable Voice | Conference Recordings | recording-conference |
| Programmable Voice | Dial Verb Recordings | recording-dial |
Pay Connectors are Add-ons that require code for integration and specifically relate to payments.
Stream Connectors are Add-ons that specifically relate to Media Streams.
Marketplace allows partners to set their own pricing for their Listings.
No-code Partners handle billing on their platform and Twilio is not involved in the billing for your usage of these Listings.
Most No-code Partner Listings are billed directly through the partner.
Add-ons invoke the Twilio Billing system for usage-based billing. Twilio meters the Listing usage and deducts the cost from your account balance.
You can check pricing for Listings in the Marketplace catalog. You can view your Add-on usage in the Usage page in the Console.
Listings are provided and supported by third-party partners. Support information for these partners (their phone numbers, support email, expected resolution times, and support process) varies and is documented in each Listing's detail page in the Marketplace catalog.
When you contact Twilio or a partner to request support for a Listing, please provide the following information to help identify and resolve your issue.
| Identifier | What is it | Where to find it |
|---|---|---|
| Installed Add-on SID | A unique identifier for a single instance of an installed Listing of an Account, beginning with XE. Example: XEaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa | Available in the Console, under the Configure tab of the Listing's detail page in the Marketplace catalog. |
| Add-on SID | A unique identifier of a Listing, beginning with XB. Example: XBaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa | Available in the Console, on the Installed Modules page and the Listing's detail page in the Marketplace catalog. |
The following table outlines when to contact Twilio for Add-on Listing related issues specifically and when you need to reach out to the Add-on Listing's partner.
| Issue | Support provided by |
|---|---|
| I don't see the Add-ons parameter in my callbacks | Twilio |
| Error Codes 61000, 61003, 61006, 61009 | Twilio |
| Error Codes 61001, 61002, 61004, 61005, 61007, 61008 | Listing Partner |
| Error Codes other than those specified above | Twilio |
| Results are not accurate or as per expectations specified in the Add-on Listing's documentation | Listing Partner |
When you contact Twilio or a partner to request support for an Add-on, please provide the following information to help identify and resolve your issue.
| Identifier | What is it | Where to find it |
|---|---|---|
| Add-on Unique Name | Human-readable unique identifier for an instance of an installed Listing. Examples: twilio_caller_identity, twilio_caller_identity_2. | Available in the Console, under the Configure tab of the Listing's detail page in the Marketplace catalog. |
| Request SID | The unique identifier of a particular Add-on request. Used for billing and debugging. Example: XR000009775bb6d43d1cabc4955723fae1 | This is available in the API response or callback you receive from Twilio that contains the Add-on results. |
| Installed Add-on SID | A unique identifier for a single instance of an installed Listing of an Account, beginning with XE. Example: XEaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa | Available in the Console, under the Configure tab of the Listing's detail page in the Marketplace catalog. |
| Add-on SID | A unique identifier of a Listing, beginning with XB. Example: XBaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa | Available in the Console, on the Installed Modules page and the Listing's detail page in the Marketplace catalog. |