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Event Resource

TaskRouter logs Events for each state change in the Workspace for the purpose of historical reporting and auditing; it keeps that data for 30 days. To learn more about what events to expect and how they work, please visit the Event Reference page.

Event Properties

(warning)

Warning

Pagination is not supported under this resource. Please avoid usage of the page query parameter.

Property nameTypeRequiredDescriptionChild properties

account_sidSID<AC>Optional

Not PII

The SID of the Account that created the Event resource.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

actor_sidSIDOptional

Not PII

The SID of the resource that triggered the event.

Pattern: ^[a-zA-Z]{2}[0-9a-fA-F]{32}$Min length: 34Max length: 34

actor_typestringOptional

Not PII

The type of resource that triggered the event.

actor_urlstring<uri>Optional

Not PII

The absolute URL of the resource that triggered the event.

descriptionstringOptional

Not PII

A description of the event.

event_dataobjectOptional

Not PII

Data about the event. For more information, see Event types.

event_datestring<date-time>Optional

Not PII

The time the event was sent, specified in ISO 8601 format.

event_date_msinteger<int64>Optional

Not PII

The time the event was sent in milliseconds.

event_typestringOptional

Not PII

The identifier for the event.

resource_sidSIDOptional

Not PII

The SID of the object the event is most relevant to, such as a TaskSid, ReservationSid, or a WorkerSid.

Pattern: ^[a-zA-Z]{2}[0-9a-fA-F]{32}$Min length: 34Max length: 34

resource_typestringOptional

Not PII

The type of object the event is most relevant to, such as a Task, Reservation, or a Worker).

resource_urlstring<uri>Optional

Not PII

The URL of the resource the event is most relevant to.

sidSID<EV>Optional

Not PII

The unique string that we created to identify the Event resource.

Pattern: ^EV[0-9a-fA-F]{32}$Min length: 34Max length: 34

sourcestringOptional

Not PII

Where the Event originated.

source_ip_addressstringOptional

Not PII

The IP from which the Event originated.

urlstring<uri>Optional

Not PII

The absolute URL of the Event resource.

workspace_sidSID<WS>Optional

Not PII

The SID of the Workspace that contains the Event.

Pattern: ^WS[0-9a-fA-F]{32}$Min length: 34Max length: 34

Fetch an Event resource

GET https://taskrouter.twilio.com/v1/Workspaces/{WorkspaceSid}/Events/{Sid}

Path parameters

Property nameTypeRequiredPIIDescription

WorkspaceSidSID<WS>required

Not PII

The SID of the Workspace with the Event to fetch.

Pattern: ^WS[0-9a-fA-F]{32}$Min length: 34Max length: 34

SidSID<EV>required

Not PII

The SID of the Event resource to fetch.

Pattern: ^EV[0-9a-fA-F]{32}$Min length: 34Max length: 34

Fetch an Event

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function fetchEvent() {
11  const event = await client.taskrouter.v1
12    .workspaces("WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .events("EVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
14    .fetch();
15
16  console.log(event.accountSid);
17}
18
19fetchEvent();

Output

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "actor_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
4  "actor_type": "workspace",
5  "actor_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
6  "description": "Worker JustinWorker updated to Idle Activity",
7  "event_data": {
8    "worker_activity_name": "Offline",
9    "worker_activity_sid": "WAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
10    "worker_attributes": "{}",
11    "worker_name": "JustinWorker",
12    "worker_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
13    "worker_time_in_previous_activity": "26",
14    "worker_time_in_previous_activity_ms": "26123",
15    "workspace_name": "WorkspaceName",
16    "workspace_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
17  },
18  "event_date": "2015-02-07T00:32:41Z",
19  "event_date_ms": 987654321111,
20  "event_type": "worker.activity",
21  "resource_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
22  "resource_type": "worker",
23  "resource_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Workers/WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
24  "sid": "EVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
25  "source": "twilio",
26  "source_ip_address": "1.2.3.4",
27  "workspace_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
28  "url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Events/EVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
29}

List all Events

GET https://taskrouter.twilio.com/v1/Workspaces/{WorkspaceSid}/Events

Path parameters

Property nameTypeRequiredPIIDescription

WorkspaceSidSID<WS>required

Not PII

The SID of the Workspace with the Events to read. Returns only the Events that pertain to the specified Workspace.

Pattern: ^WS[0-9a-fA-F]{32}$Min length: 34Max length: 34

Query parameters

Property nameTypeRequiredPIIDescription

EndDatestring<date-time>Optional

Not PII

Only include Events that occurred on or before this date, specified in GMT as an ISO 8601 date-time.

EventTypestringOptional

Not PII

The type of Events to read. Returns only Events of the type specified.

MinutesintegerOptional

Not PII

The period of events to read in minutes. Returns only Events that occurred since this many minutes in the past. The default is 15 minutes. Task Attributes for Events occuring more 43,200 minutes ago will be redacted.

ReservationSidSID<WR>Optional

Not PII

The SID of the Reservation with the Events to read. Returns only Events that pertain to the specified Reservation.

Pattern: ^WR[0-9a-fA-F]{32}$Min length: 34Max length: 34

StartDatestring<date-time>Optional

Not PII

Only include Events from on or after this date and time, specified in ISO 8601 format. Task Attributes for Events older than 30 days will be redacted.

TaskQueueSidSID<WQ>Optional

Not PII

The SID of the TaskQueue with the Events to read. Returns only the Events that pertain to the specified TaskQueue.

Pattern: ^WQ[0-9a-fA-F]{32}$Min length: 34Max length: 34

TaskSidSID<WT>Optional

Not PII

The SID of the Task with the Events to read. Returns only the Events that pertain to the specified Task.

Pattern: ^WT[0-9a-fA-F]{32}$Min length: 34Max length: 34

WorkerSidSID<WK>Optional

Not PII

The SID of the Worker with the Events to read. Returns only the Events that pertain to the specified Worker.

Pattern: ^WK[0-9a-fA-F]{32}$Min length: 34Max length: 34

WorkflowSidSID<WW>Optional

Not PII

The SID of the Workflow with the Events to read. Returns only the Events that pertain to the specified Workflow.

Pattern: ^WW[0-9a-fA-F]{32}$Min length: 34Max length: 34

TaskChannelstringOptional

Not PII

The TaskChannel with the Events to read. Returns only the Events that pertain to the specified TaskChannel.

SidSID<EV>Optional

Not PII

The SID of the Event resource to read.

Pattern: ^EV[0-9a-fA-F]{32}$Min length: 34Max length: 34

PageSizeintegerOptional

Not PII

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

PageintegerOptional

Not PII

The page index. This value is simply for client state.

Minimum: 0

PageTokenstringOptional

Not PII

The page token. This is provided by the API.

List all Events from the last 15 minutes

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listEvent() {
11  const events = await client.taskrouter.v1
12    .workspaces("WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .events.list({ limit: 20 });
14
15  events.forEach((e) => console.log(e.accountSid));
16}
17
18listEvent();

Output

1{
2  "events": [
3    {
4      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5      "actor_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
6      "actor_type": "workspace",
7      "actor_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
8      "description": "Worker JustinWorker updated to Idle Activity",
9      "event_data": {
10        "worker_activity_name": "Offline",
11        "worker_activity_sid": "WAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
12        "worker_attributes": "{}",
13        "worker_name": "JustinWorker",
14        "worker_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
15        "worker_time_in_previous_activity": "26",
16        "worker_time_in_previous_activity_ms": "26123",
17        "workspace_name": "WorkspaceName",
18        "workspace_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
19      },
20      "event_date": "2015-02-07T00:32:41Z",
21      "event_date_ms": 987654321111,
22      "event_type": "worker.activity",
23      "resource_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
24      "resource_type": "worker",
25      "resource_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Workers/WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
26      "sid": "EVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
27      "source": "twilio",
28      "source_ip_address": "1.2.3.4",
29      "workspace_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
30      "url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Events/EVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
31    }
32  ],
33  "meta": {
34    "first_page_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Events?TaskQueueSid=WQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&StartDate=2008-01-02T00%3A00%3A00Z&EndDate=2008-01-03T00%3A00%3A00Z&WorkerSid=WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&EventType=reservation.created&TaskSid=WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&WorkflowSid=WWaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&ReservationSid=WRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&PageSize=50&Page=0",
35    "key": "events",
36    "next_page_url": null,
37    "page": 0,
38    "page_size": 50,
39    "previous_page_url": null,
40    "url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Events?TaskQueueSid=WQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&StartDate=2008-01-02T00%3A00%3A00Z&EndDate=2008-01-03T00%3A00%3A00Z&WorkerSid=WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&EventType=reservation.created&TaskSid=WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&WorkflowSid=WWaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&ReservationSid=WRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&PageSize=50&Page=0"
41  }
42}

List all events from a specified start date

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listEvent() {
11  const events = await client.taskrouter.v1
12    .workspaces("WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .events.list({
14      startDate: new Date("2008-03-18 00:00:00"),
15      limit: 20,
16    });
17
18  events.forEach((e) => console.log(e.accountSid));
19}
20
21listEvent();

Output

1{
2  "events": [
3    {
4      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5      "actor_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
6      "actor_type": "workspace",
7      "actor_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
8      "description": "Worker JustinWorker updated to Idle Activity",
9      "event_data": {
10        "worker_activity_name": "Offline",
11        "worker_activity_sid": "WAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
12        "worker_attributes": "{}",
13        "worker_name": "JustinWorker",
14        "worker_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
15        "worker_time_in_previous_activity": "26",
16        "worker_time_in_previous_activity_ms": "26123",
17        "workspace_name": "WorkspaceName",
18        "workspace_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
19      },
20      "event_date": "2015-02-07T00:32:41Z",
21      "event_date_ms": 987654321111,
22      "event_type": "worker.activity",
23      "resource_sid": "WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
24      "resource_type": "worker",
25      "resource_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Workers/WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
26      "sid": "EVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
27      "source": "twilio",
28      "source_ip_address": "1.2.3.4",
29      "workspace_sid": "WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
30      "url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Events/EVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
31    }
32  ],
33  "meta": {
34    "first_page_url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Events?TaskQueueSid=WQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&StartDate=2008-01-02T00%3A00%3A00Z&EndDate=2008-01-03T00%3A00%3A00Z&WorkerSid=WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&EventType=reservation.created&TaskSid=WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&WorkflowSid=WWaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&ReservationSid=WRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&PageSize=50&Page=0",
35    "key": "events",
36    "next_page_url": null,
37    "page": 0,
38    "page_size": 50,
39    "previous_page_url": null,
40    "url": "https://taskrouter.twilio.com/v1/Workspaces/WSaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Events?TaskQueueSid=WQaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&StartDate=2008-01-02T00%3A00%3A00Z&EndDate=2008-01-03T00%3A00%3A00Z&WorkerSid=WKaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&EventType=reservation.created&TaskSid=WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&WorkflowSid=WWaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&ReservationSid=WRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&PageSize=50&Page=0"
41  }
42}

(warning)

Warning

If the StartDate of the Events request is greater than 30 days in the past then the query will be serviced a 400-error response.