One communications platform to build every conversation
Trusted for a reason. Twilio is the all-in-one toolbox to reach your customers anywhere, scale when it matters most, simplify compliance complexity, and build faster.
What is a CPaaS platform?
A communications platform as a service (CPaaS) is a cloud-based platform that embeds communications channels into any business application via API. This means you can send text messages (SMS, RCS, WhatsApp, and more), make voice and video calls, send emails, or verify users right from your app.
With CPaaS, you have everything you need to build seamless, engaging customer experiences across channels, powered by people or AI.
Twilio is again named a Leader in the 2025 Magic Quadrant for CPaaS by Gartner*. Read the report
We’re leaders in CPaaS, but we’re still not settling
Twilio’s mission is to make it easy for you to connect with your customers, anywhere in the world. Twilio handles the hard parts of global carrier networks and navigating compliance, so you can reach people reliably and build amazing experiences.
Trusted scale and reach
Twilio supports over 2.5 trillion communications annually and handles massive volume spikes without interruption. Our CPaaS platform has coverage in 180+ countries and ensures low-latency and high deliverability, while simplifying the complexity of global telco regulations.
Intelligent engagement
Twilio combines data, communications, and trusted AI into every interaction. Our Conversations layer takes fragmented customer interactions and threads them together into intelligent, continuous conversations with a persistent memory.
Freedom to build
Guided onboarding, multichannel APIs, SDKs, and documentation make it easy to get started with Twilio. Over 12 million developers choose Twilio so they can quickly spin up solutions and scale to global customers.
Deeper trust, reduced fraud
Our user authentication and identity solution uses authoritative mobile signals, real-time contextual data, and proprietary fraud detection models to stop fraud before it starts.
messages sent/received annually
emails sent annually
voice calls annually
customer verifications annually
All-in-one toolbox for customer communications
Customer engagement that feel personal, because it is
With Twilio, you can combine the reach of a CPaaS platform with the deep insights of a Customer Data Platform.
Make every interaction personal and relevant with insights from clean, consented, real-time customer data and context from past interactions. No more communications that fall flat—just messages that build relationships and drive conversions.
Pioneers in CPaaS and still pushing the limits of innovation
Report
The Total Economic Impact™ of the Twilio Platform
190% ROI — that’s what the Twilio platform has the potential to deliver to businesses, according to a commissioned Forrester study.
Report
Gartner: Twilio named a Leader in CPaaS
Twilio named a Leader in 2025 Gartner Magic Quadrant for CPaaS.
Report
Total Economic Impact report for Messaging
Forrester found Twilio Messaging provided a 3% increase in messages delivered.
Report
IDC: Twilio named a leader in CPaaS
Twilio named a leader for the fifth time in the IDC Marketscape for CPaaS in 2025.
Guide
What is CPaaS?
Businesses are using Communications Platforms as a Service to create impactful cross-channel customer experiences.
Report
Inside the Conversational AI revolution
What do customers really want from conversational AI? We’re sharing our research to help businesses build the right experiences.
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Build on a communications platform that can get your messages to customers reliably and deliver trusted communications—and then continue meet your needs as you scale your solution.
* Gartner®, Magic Quadrant™ for Communications Platform as a Service, Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, July 21, 2025