Why use Twilio to build an IVR?
Improve your customer experience without adding complexity for agents.
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Scalable
Start with a single IVR add-on, or modernize your entire IVR system. With Twilio, you can scale to manage huge call volumes with self-serve automation to reduce call center costs and preserve agent bandwidth. 1M+ monthly inbound calls handled by Marks & Spencer’s new IVR.
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Intelligent experiences
Work smarter, not harder. Add AI virtual agents with one click to offer natural language assistance, instead of rigid menus that lack context and confuse. Create customized virtual agent flows that understand caller intent. 86% of consumers say personalised experiences increase their loyalty.
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Easy and flexible
There’s no need to rip and replace. Add Twilio IVR to your existing contact center to quickly expand your functionality. Then fine-tune your experience with new features or flows as you realise you need them. 97% of companies expect to 2X their digital customer engagement investment.
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