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Webhooks


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Proxy Public Beta is not available to new customers

Proxy Public Beta is currently closed for new customers. Please consider using Twilio Conversations and Programmable Voice directly if you are building your masking application.

Note that this does not have any impact on Twilio Flex customers.

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Public Beta for customers already using Proxy

Twilio's Proxy API is currently available as a Public Beta product. Some features are not yet implemented and others may be changed before the product is declared as Generally Available.

Public Beta products are not covered by a Twilio SLA(link takes you to an external page).

Twilio Proxy can call a webhook in your system to notify you of various events. To enable webhooks, configure an optional callback URL on your Proxy Service using either the REST API or the Console(link takes you to an external page).

NameDescription
CallbackUrlThese webhooks are fired for each new interaction and are informational only.
InterceptCallbackUrlFires on each interaction. If responded to with a 403 to this webhook we will abort/block the interaction. Any other status or timeout, the interaction continues.
OutOfSessionCallbackUrlA URL to send webhooks to when an action (inbound call or SMS) occurs where there is no session or a closed session. If your server (or a Twilio function(link takes you to an external page)) responds with valid TwiML, this will be processed. This means it is possible to e.g. play a message for a call, send an automated text message response, or redirect a call to another number.

Example webhook payloads

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All webhook parameters are submitted as form parameters(link takes you to an external page) (application/x-www-form-urlencoded). Each webhook above will pass you specific parameters as shown below with their example values.

CallbackUrl

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NameExample Value
inboundParticipantSidKPXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundResourceSidCAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundResourceStatuscompleted
inboundResourceTypecall
inboundResourceUrlhttps://api.twilio.com/2010-04-01/Accounts/ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Calls/CAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.json
interactionAccountSidACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionData
interactionDateCreated2018-03-13T22:42:54Z
interactionDateUpdated2018-03-13T22:42:56Z
interactionServiceSidKSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionSessionSidKCXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionSidKIXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionTypeVoice
outboundParticipantSidKPXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
outboundResourceSidCAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
outboundResourceStatusinitiated
outboundResourceTypecall
outboundResourceUrlhttps://api.twilio.com/2010-04-01/Accounts/ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Calls/CAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.json
NameExample Value
inboundParticipantSidKPXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundResourceSidCAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundResourceStatuscompleted
inboundResourceTypecall
inboundResourceUrlhttps://api.twilio.com/2010-04-01/Accounts/ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Calls/CAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.json
interactionAccountSidACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionData
interactionDateCreated2018-03-13T22:42:54Z
interactionDateUpdated2018-03-13T22:42:54Z
interactionServiceSidKSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionSessionSidKCXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionSidKIXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
interactionTypeVoice
NameExample Value
AccountSidACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
AddOns{"status":"successful","message":null,"code":null,"results":{}}
ApiVersion2010-04-01
Called+1415XXXXXXX
CalledCityOAKLAND
CalledCountryUS
CalledStateCA
CalledZip94612
Caller+1951XXXXXXX
CallerCityCORONA
CallerCountryUS
CallerStateCA
CallerZip92879
CallSidCAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
CallStatusringing
Directioninbound
From+1951XXXXXXX
FromCityCORONA
FromCountryUS
FromStateCA
FromZip92879
inboundParticipantAccountSidACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundParticipantDateCreated2018-03-14T06:22:05Z
inboundParticipantDateUpdated2018-03-14T06:22:05Z
inboundParticipantFriendlyNameuser_cjeqp7cxv00018dd5ho0n2792
inboundParticipantIdentifier+1951XXXXXXX
inboundParticipantProxyIdentifier+1415XXXXXXX
inboundParticipantProxyIdentifierSidPNXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundParticipantServiceSidKSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundParticipantSessionSidKCXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
inboundParticipantSidKPXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
outboundParticipantAccountSidAC4XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
outboundParticipantDateCreated2018-03-14T06:22:06Z
outboundParticipantDateUpdated2018-03-14T06:22:06Z
outboundParticipantFriendlyNameuser_cjeqp7d7w00028dd5d7bus6vj
outboundParticipantIdentifier+1707XXXXXXX
outboundParticipantProxyIdentifier+1707XXXXXXX
outboundParticipantProxyIdentifierSidPNXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
outboundParticipantServiceSidKSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
outboundParticipantSessionSidKCXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
outboundParticipantSidKPXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
sessionAccountSidACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
sessionClosedReasonapi
sessionDateCreated2018-03-14T06:22:05Z
sessionDateEnded2018-03-14T06:22:06Z
sessionDateUpdated2018-03-14T06:22:06Z
sessionModevoice-only
sessionServiceSidKSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
sessionSidKCXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
sessionStatusclosed
sessionUniqueNamesession_cjeqp7cot00008dd5v4rbowgp
To+1415XXXXXXX
ToCityOAKLAND
ToCountryUS
ToStateCA
ToZip94612

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