60327: Channel not supported by template; Verify falling back to static message

This warning appears when you start a verification with a template that does not support the requested channel. Verify sends the verification with the Verify Default template for that channel instead. Pre-approved and custom templates support only SMS and Voice.

• The selected pre-approved or custom template does not support the channel you used for the verification request. Pre-approved and custom templates are supported only with SMS and Voice.
• The template's channels property does not include the channel you requested.
• Verify Templates are not enabled for your account, so Verify falls back to the Verify Default template for the selected channel.

• In Console, open your Verify Service and check the Message preview. Use only templates that show the SMS and or Call icons for the channel you want to send.
• If you send verifications through the API, list available templates first and confirm that the template channels array includes your requested channel before you pass TemplateSid.
• Use the Verify Default template when you need to send over a channel that your selected template does not support. The Verify Default template supports SMS, Voice, and WhatsApp.
• If the available templates do not fit your use case, request a custom template and use it only on supported channels.

• Getting Started with Verification Templates
• Templates API
• Verifications API