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20156: Expired or Invalid Expiration in Token


ERROR: 20156

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API, IAM
ERROR

This error occurs when the JSON Web Token provided to the Twilio API has already expired, or the expiration value in the token is invalid.

Possible causes

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  • The system that generates the token has incorrect clock time, causing the token's exp to be evaluated as expired or outside allowed clock skew.
  • The token's exp claim is not a valid expiration timestamp or is set in the past.
  • Regenerate a fresh Access Token and ensure you set an appropriate ttl (in seconds) so the resulting exp is valid and not already expired.
  • Keep your token-issuing server's clock synchronized (e.g., via NTP). Tokens received after exp (beyond permitted clock skew) are rejected; ensure clock drift is minimized.
  • Implement token refresh/rotation in your client using the SDK's token update mechanisms so clients do not continue using expired tokens.
  • Use Twilio Helper Libraries to construct tokens to avoid common mistakes in claim formatting and signing.
  • If you are unsure whether the token is well-formed, validate its structure with a JWT inspection tool before retrying. (This workflow is referenced on the official 20156 page.)

Additional resources

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