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On this page
ERROR: 63021
Description
Possible Causes
Possible Solutions
On this page
ERROR: 63021
Description
Possible Causes
Possible Solutions
Channel invalid content error
ERROR: 63021
error-63021 page anchor
PROGRAMMABLE SMS
ERROR
Description
description page anchor
Message contains content that is rejected or unsupported by the messaging channel.
Possible Causes
possible-causes page anchor
Unable to upload the media used in the message because it is not supported by the messaging channel.
Length of the parameters and the template text exceeds the allowed length of 1024 for WhatsApp.
Possible Solutions
possible-solutions page anchor
Inspect the media files being sent and confirm their MIME type is in fact supported by the messaging channel.
Confirm WhatsApp template sends do not exceed 1024 characters, which can occur when placeholder text substitutions or translations are too long.
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