Campaign Suspension
PROGRAMMABLE MESSAGING
ERROR
The campaign has been suspended. Messaging has been halted and number registration/deregistration is not available until suspension has been lifted
Active Suspension: The campaign has been suspended due to a violation of messaging policies or other related issues.
Suspension Reason Category : Suspension Reason Description
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Campaign-to-traffic mismatch: In-market traffic does not match with the registered campaign.
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Spam: Including but not limited to any kind of unwanted or unsolicited messaging.
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Controlled substance: Including but not limited to messaging pertaining to controlled substances.
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Phishing Messages: Including but not limited to messaging designed to gain access.
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Excessive Complaints: Including but not limited to unacceptable volumes of consumer complaints.
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Illicit Content: Including but not limited to messages relating to illegal activity.
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Fraudulent Messages: Including but not limited to counterfeit/fraudulent goods or activities.
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Affiliate Marketing: Including but not limited to sharing of opt-ins to affiliate companies.
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Promotional Gambling: Including but not limited to the act of gambling or promoting gambling.
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Lack of Age Gate: No age gate mechanism for messaging campaigns that require it.
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Illegal Sweepstakes: Including but not limited to sweepstakes that do not follow required laws.
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Other: As applicable.
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Review the specific reasons for the campaign suspension and resolve any outstanding compliance or policy issues.
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Contact Twilio Support team to receive more details around why your campaign has been suspended, and how to resolve the issue.